Subscriber Notice
We are required to send you the information below. This information is for reference only since you do not have an outstanding premium balance.
FOR REFERENCE PURPOSES ONLY
A recent Executive Order issued by Governor Cuomo, together with recent amendments to the insurance and banking regulations (the “regulations”) issued by the New York State Department of Financial Services (“Department”), extend grace periods and gives rights to individuals or small businesses that can demonstrate financial hardship as a result of the novel coronavirus (“COVID‑19”) pandemic (“affected policyholder”).
A copy of the Executive Order and regulations can be found on the State of New York’s website here and New York’s Department of Financial Services website, here. Please check the Department’s website for updates.
Moratorium on Cancellation, Non-Renewal, and Conditional Renewal
If you are an affected policyholder, and have premium due for your wireless device protection program, there is a moratorium on your insurer cancelling, non-renewing, or conditionally renewing your property/casualty insurance policy for a period of 60 days. If you do not make a timely premium payment and can demonstrate financial hardship as a result of the COVID-19 pandemic, your insurer may not impose any late fees relating to the premium payment or report you to a credit reporting agency or a debt collection agency regarding such premium payment.
Catching up on Overdue Insurance Payments
The regulations also require your insurer to permit you, as an affected policyholder, to pay the overdue premium over a 12-month period if you did not make a timely premium payment due to financial hardship as a result of the COVID-19 pandemic and can still demonstrate financial hardship as a result of the COVID-19 pandemic. This also applies if the insurer sent you a nonpayment cancellation notice prior to March 29, 2020.
How to Demonstrate Financial Hardship
If you are unable to make a timely premium payment due to financial hardship as a result of the COVID-19 pandemic, you may submit to Asurion a statement that you swear or affirm in writing under penalty of perjury that you are experiencing financial hardship as a result of the COVID-19 pandemic. Such statement is not required to be notarized.
Questions
If you have any questions regarding your rights under the Executive Order or regulations, please contact Asurion at 1-877-699-5799. In the event you have questions regarding your wireless services, please contact Cricket Wireless at 1-800-CRICKET.
Background
Various state insurance agencies have issued directives to insurance producers that impact some of the device protection programs that we provide along with our mobility carriers. Some of these directives require insurance producers like Asurion to post the directives online (Phoneclaim.com) and in some cases, send individual notices to insurance customers advising them of the reasonable accommodations made available as a result of COVID-19 related financial hardship. These postings and notices may include phone numbers to contact the wireless carrier and/or Asurion so that you are informed of the reasonable accommodations made available to our customers in the event they are unable to pay their wireless bill and/or the monthly charge for device protection, on time. The FAQs listed below should be helpful in answering your questions and will also provide direction in the event you require further assistance.
FAQs
Why am I getting this notice?
As a result of the coronavirus pandemic, some state’s Departments of Insurance have issued directives to insurance producers that require that certain accommodations must be made. The notice that you’ve received was required to be sent to you as part of your state’s directive. However, because you do not have an outstanding premium balance, this information is for reference purposes only.
What am I supposed to do?
This notice is being sent for reference purposes only and no action is required.
Who do I call for questions?
If you have questions about your device protection, please contact Asurion at 1-877-699-5799. If you have questions regarding your wireless service, please contact Cricket Wireless at 1-800-CRICKET.
What should I do if I cannot afford to pay my device protection monthly charge?
If you are currently enrolled, you already paid your current monthly premium. When you make your purchase decisions for next month, if you elect not to prepay your monthly premium, device protection will no longer remain a feature on your account.