Cricket Wireless Privacy Policy (Previous Version)

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Application of Policy

Effective: August 12, 2022 
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Your information and your privacy are important – to you and to us. This policy explains how we use your information and how we keep it safe. Most importantly, it explains the choices you can make at any time about how your information is used.

When this Policy applies
This Cricket Wireless Privacy Policy (“Policy”) covers the information generated when you use or subscribe to Cricket Wireless products, services, apps, websites or networks to which this Policy is linked. In the Policy, we call them “Products or Services” for short. They include voice, data, mobile broadband and other products, services and apps.

This Policy applies to you and anyone who uses our Products or Services under your account, except where we identify for you that separate Cricket or affiliate privacy policies or terms and conditions apply.  You are responsible for making sure all users under your account understand and agree to this Policy.  

Here are special circumstances where this Policy may not apply, or may apply in addition to other policies:

• Some of our affiliates – such as AT&T companies – have their own privacy policies that apply to data they collect from products, services and apps they provide.  Any data collected subject to this Policy that is shared with those affiliates will still be protected consistent with this Policy.
• Some areas both inside and outside of the United States - for example California and the European Union - require us to adopt different policy terms and commitments in accordance with local laws.
• In certain cases, when you’re using your Cricket Products or Services, other companies may be collecting information, so your information may be covered by this Policy and other privacy policies at the same time. Here are some examples: if you purchase one of our Products or Services from a retailer; if you use our services to connect to a social networking service or another company’s Wi-Fi network; or if you provide your information to another company through a co-branded website, app or service controlled by the other company. In those cases, any information you provide to those companies may be subject to just their policy, or subject to both their policy and ours.
•  If you are a Cricket business customer, we may have written Product or Service agreements that contain specific provisions about confidentiality, security or handling of information. When one of those agreements differs from or conflicts with this Policy, the terms of those agreements will apply instead. In all other instances, the terms of this Policy apply.

• Account information includes things like contact and payment information, service-related details and history and similar information, including Customer Proprietary Network Information. It also includes technical, equipment and usage information that relate to the services, products, websites and networks we provide you. 
• Web browsing and app information includes things like the websites you visit or mobile apps you use, on or off our networks.  It includes internet protocol addresses and URLs, pixels, cookies and similar technologies, and identifiers such as advertising IDs and device IDs. It can also include information about the time you spend on websites or apps, the links or advertisements you see, search terms you enter, items identified in your online shopping carts and other similar information.
• Equipment Information includes information that identifies or relates to equipment on our networks, such as type, identifier, status, settings, configuration, software or use.
• Network performance and usage information includes information about our networks, including your use of Products or Services or equipment on the networks, and how they are performing.
• Location information includes your street address, your ZIP code and where your device is located. Location information is generated when the devices, Products or Services you use interact with cell towers, Wi-Fi routers, Bluetooth services, access points, other devices, beacons and/or with other technologies, including GPS satellites. 

• You give it to us when you make a purchase, set up an account or otherwise directly communicate with us.
• We automatically get it when you use, or your device uses, our Products or Services. For example, we use network tools to collect information like call and text records and the web browsing information we describe in this Policy.
• We get it from outside sources like credit information, marketing mailing lists and commercially available geographic and demographic information, along with other available information, such as public posts to social networking sites. 

• Providing our Products and Services.
• Contacting you.
• Improving your experience and protecting the Products and Services we offer. This includes things like customer care, network security, verifying or authenticating your identity, detecting and preventing fraud, billing, authorizing transactions and the development of future Products and Services. 
• Helping us plan, deploy, improve, protect and defend our network infrastructure, protecting our property and legal rights, and for other lawful purposes.
• Understanding the Products, Services and offers that you, and other Cricket customers with whom you call and text and interact, might enjoy the most.  We do not use the content of your texts, emails or calls for marketing or advertising.
• Creating engaging and customized experiences and offering new or improved Products and Services or offers. This is based on things like the information we’ve collected and our research, development and analysis.
• Designing and delivering advertising and marketing campaigns to you and others and measuring their effectiveness.  See Your Privacy Choices and Controls for more information about how your information is used for advertising and marketing programs and your choices and controls for such use.
• Delivering or customizing products and the content you see, including advertisements, articles, videos, and marketing materials.
• Creating aggregate business and marketing insights, and helping companies develop aggregate insights to improve their business (for instance, to market their products and services).
• For security purposes, including preventing and investigating illegal activities and violations of our Terms, Use Policies and other service conditions or restrictions.

• We share it with your permission.
• We share it across affiliate companies.
• We share it with non-affiliate companies or entities as explained in this Policy. For more details about how your information may be shared for advertising and marketing see Your Privacy Choices and Controls.

• Complying with court orders, subpoenas, lawful discovery requests and as otherwise authorized or required by law. Like all companies, we are required by law to provide information to government and law enforcement agencies, as well as parties to civil lawsuits.  You can find out more about this in our Transparency Report.
• Detecting and preventing fraud.
• Providing or obtaining payment for your service.
• Routing your calls or other communications.
• Ensuring network operations and security.
• Notifying, responding or providing information (including location information) to a responsible governmental entity in emergency circumstances or in situations involving immediate danger of death or serious physical injury.
• Alerting the National Center for Missing and Exploited Children to information concerning child pornography of which we become aware through the provision of our services. 
• Enforcing our legal rights, protecting our network and property or defending against legal claims.

• Providing name and number information for wireless caller ID and related services. This means a person receiving a call can see the name and number of the caller.

• Email: To opt-out of marketing emails,  you can click on Customer Choices and Controls - Email or click the unsubscribe link in the marketing emails.
• Text messages: Opt-out of Cricket marketing text messages about Cricket products and services (“Cricket Marketing Texts”) by replying "stop" to those messages. If you have opted-in to Cricket marketing text messages about third party products and services (“Third Party Marketing Texts”) and want to opt-out, you can reply “stop” to those messages as well or manage it in your online account at cricketwireless.com. You can also opt-out of these types of marketing messages at Customer Choices and Controls – Cricket Marketing Texts and/or Customer Choices and Controls – Third Party Marketing Texts. As required or allowed by law, even if you opt-out, we may continue to contact you with automated messages at the telephone number issued by us for service and non-marketing information about your service. For example, we may remind you about your plan features or we may need to let you know about a problem with your wireless service.
• Consumer telemarketing: Ask to be removed from our consumer telemarketing lists by sending an e-mail to privacypolicy@cricketwireless.com, or writing to us at Cricket Privacy Policy, 1025 Lenox Park Blvd. NE, Atlanta, GA 30319. You also can ask the Cricket representative to remove you from our telemarketing lists when you receive a marketing or promotional call from us. National Do Not Call Registry: The FTC maintains a National Do Not Call Registry at donotcall.gov, and some states in the United States may maintain their own Do Not Call Registry. Putting your number on these registries also may limit our telemarketing calls.
• Automated messages: In some cases, we will ask for your permission to send you automated calls or messages to your mobile phone. To opt-out of these calls or messages from us, go to Customer Choices and Controls. As required or allowed by law, even if you opt-out, we may continue to contact you with automated calls or messages at the telephone number issued by us for certain important informational messages about your service. For example, we may need to let you know about a problem with your wireless service.
• Postal mail: To limit postal mail solicitations, you can opt out at Customer Choices and Controls - Postal Mail. You’ll still receive legal notices, product updates and other similar correspondence, and you may still receive some promotional mailings.

• We work with ad companies that may serve ads for us, and for others, across your use of online services. These companies may use cookies, mobile advertising identifiers, and other technologies to collect information about your use of our websites and apps and other websites and apps. This information may be used to, among other things, analyze and track online activities and deliver ads and content tailored to your interests as part of our advertising programs, such as Relevant Advertising.

• Information we use for Relevant Advertising: In this program, we use information about your use of our products or services, information we get from companies like our advertising partners, and demographic information like ZIP code and age range to deliver or assess effectiveness of advertising and marketing campaigns. We use the information we collect about you, like your TV viewing, your location, or information about the apps you use or the websites you visit to place you into demographic or interest categories like “sports enthusiast” or “coffee lover.” We do not use or share sensitive information such as medical conditions or diagnosis or financial account records to target ads. We don’t use or share the content of your texts, emails or calls for marketing and advertising. Nor do we use or share information you provide to encrypted websites.
• Information we share in Relevant Advertising: We may share non-sensitive information, such as your device information, information from companies like our advertising partners, and demographic information like your age range, gender, and ZIP code. We may share this information with third parties, such as advertisers, programmers and networks, social media networks, analytics firms, ad networks, and other similar companies that are involved in creating and delivering advertisements. When we share that information, we combine it with an identifier like a device or ad ID (such as Apple or Android Ad ID).
• Information we don’t share in Relevant Advertising: We don’t share information about your individual web browsing. Nor will we share the precise location of your device, Customer Proprietary Network Information, full date of birth, credit card information, or driver’s license number. When we share information with third parties, we won’t share your name or identify you by anything other than an identifier, like a device or ad ID.

• Customer Proprietary Network Information: You can opt-out or go to Customer Choices and Controls for more information about Customer Proprietary Network Information and your choices about our use of that information for marketing purposes.
• Cricket Call Defense:  Cricket Call Defense is enabled on your line if you have an HD Voice capable device.  This product helps to automatically block potential fraud calls and will notify you of suspected spam calls if you are in an HD Voice coverage area. You can opt-out of this service by logging into My Account online or the myCricket app to disable Cricket Call Defense in your settings.

• Address and other identifies - such as name, postal address, email address, account name, or other similar identifiers.
• Unique and online identifiers - IP address, device IDs, or other similar identifiers.
• Commercial information – such as products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or other electronic network activity information - such as browsing history, search history and information regarding an individual’s interaction with an internet website, application, or advertisement.
• Video Footage (e.g., CCTV); Audio Recordings.
• Location Information.
• Biometric Information, such as unique biological pattern or characteristic or other unique physical or digital representation of biometric data, that is used to identify a specific individual.
• Inferences drawn from CCPA PI, such as individual profiles, preferences, characteristics, behaviors.

• Performing services on behalf of the business, such as customer service, processing or fulfilling orders, and processing payments.
• Auditing customer transactions.
• Fraud prevention and authentication/ID verification.
• Debugging errors in systems.
• Marketing and advertising.
• Internal research, analytics and development – e.g., user preference analytics.
• Developing, maintaining, provisioning or upgrading networks, services or devices.

• Directly from you – such as contact and billing info and customer service interactions.
• Generated by your use of our services – such as technical, equipment and usage information.
• Social media sites and other online platforms.
• Other companies – such as vendors, marketing firms and other AT&T companies.
• Publicly available sources – such as public records.

• Address and other identifiers – such as name, postal address, email address, account name, or other similar identifiers.
• Unique and online identifiers – IP address, device IDs, or other similar identifiers.
• Commercial information – such as products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or other electronic network activity information - such as browsing history, search history and information regarding an individual’s interaction with an internet website, application, or advertisement.
• Video Footage (e.g., CCTV); Audio Recordings.
• Location Information.
• Biometric Information (see above)
• Inferences drawn from CCPA PI, such as individual profiles, preferences, characteristics, behaviors.

• Product and services delivery.
• Marketing services.
• Cloud storage.
• Billing and payment processing.
• Fraud prevention and authentication/identity verification entities.
• Analytics.

• Unique and online identifiers – IP address, device IDs, or other similar identifiers.

• Internet or other electronic network activity information - such as browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement.

• Inferences drawn from CCPA PI, such as individual profiles, preferences, characteristics, behaviors.

• Analytics and measurement providers.
• Companies involved in marketing and advertising.
• Affiliates.

• The categories and specific pieces of your CCPA PI that we’ve collected.

• The categories of sources from which your CCPA PI was collected.

• The purposes for collecting or selling your CCPA PI.

• The categories of third parties with whom we shared your CCPA PI.

• The categories of CCPA PI we’ve sold about you, the third parties to whom we’ve sold that CCPA PI, and the category or categories of CCPA PI sold to each third party.

• The categories of CCPA PI that we’ve shared with service providers who provide services for us, like processing your bill; the categories of third parties to whom we’ve disclosed that CCPA PI; and the category or categories of CCPA PI disclosed to each third party.

• Email us at privacypolicy@cricketwireless.com .
• Write to us at Cricket Privacy Policy, 1025 Lenox Park Blvd. NE, Atlanta, GA 30319.

For questions not related to privacy Contact our Customer Service team. You also can access your online account for additional service options.

If you are not satisfied with our resolution of any dispute, including with respect to privacy or data-use concerns, please review a description of our dispute resolution procedures at https://www.cricketwireless.com/legal-info/dispute-resolution-by-binding-arbitration.html. 

You also have the option of filing a complaint with the FTC Bureau of Consumer Protection, using an online form, or by calling toll-free 877.FTC.HELP ((877) 382.4357; TTY: (866) 653.4261). Other rights and remedies also may be available to you under federal or other applicable laws.