T&Cs and Privacy Policy Update

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Your Cricket Wireless Terms and Conditions of Service have been updated.

• Throughout the Agreement, we’ve made edits for clarity.
• In the Limitations of Liability and Questions or Disputes Regarding Charges sections, we’ve extended the deadline to dispute a charge.
  • Now, you’ll have 180 days (instead of 100) to either notify customer service or send us a Notice of Dispute.
  • A Notice of Dispute is how customers inform our legal department of an issue before bringing an arbitration whether over a payment dispute or any other claim.
• In the Summary of Dispute Resolution section, we’ve outlined the steps for resolving disputes, both informally and using arbitration or small claims court. Because this Agreement encourages Cricket to resolve issues informally, disputes are often resolved at the Notice of Dispute stage, before arbitration.
• As before, the Arbitration Agreement at part 1.3.2 requires that disputes be resolved by individual arbitration and not by a jury trial or class action. We’ve made a few changes to improve the process:
  • Adding a new Informal Settlement Conference option, which gives you the right to schedule a phone or video conference with someone working with our legal department;
  • Pausing time limits for bringing claims while we try to work things out before arbitration;
  • Explaining that, to safeguard your information, unless we have your authentication and consent, we won’t discuss your account or account information with anyone else but you, including an attorney;
  • Requiring lawyers representing someone in arbitration to follow the same rules against frivolous claims that apply in court;
  • Granting courts more authority to address disagreements about whether the Arbitration Agreement has been violated or is unenforceable; and
  • Adding new procedures for handling certain coordinated (or mass) arbitrations.
• We’ve added a new Forum Selection section. If a dispute isn’t required to be resolved through arbitration or your local small claims court, a state or federal court in Dallas, Texas will hear the case.
• We’ve updated the How We May Contact You provision relating to those who may contact you on our behalf.
• In the Your Cricket Account and Account Access section, we’ve confirmed that all users of your Cricket services, including minor users, are subject to the Cricket Wireless Terms and Conditions of Service and Cricket Privacy Policy.

• By using or paying for Cricket services on or after December 1, 2022, you are agreeing to the terms of the updated Agreement.

• If you’re an existing customer who signed up for all of your Cricket services before October 14, 2022, and you don’t want to agree to the updated terms, you can contact customer service to terminate all of your Cricket services before December 1, 2022. Continued use of Cricket services on or after December 1, 2022 means that you agree to the updates. Visit cricketwireless.com/contactus for contact information.
• If you want to keep your Cricket services but reject the changes to the Arbitration Agreement, you have the right to do that within 30 days. By rejecting the changes to the Arbitration Agreement, you are agreeing that you will arbitration any dispute between us in accordance with section 1.3.2 of the prior Arbitration Agreement. For more details about the prior Arbitration Agreement, please visit the previous version.

• If you activate or change any Cricket product or service on or after October 14, 2022 and agree to the updated Agreement during that transaction, the updated Agreement applies to you as of that date.
• Otherwise, the updated Agreement will apply to you starting on December 1, 2022.
• The Privacy Policy update will apply to all customers starting January 1, 2023.

We are committed to transparency, so we want you to know we’re updating the Cricket Privacy Policy, effective January 1, 2023:

• We’re making customer choices simpler. All customers can now select “Do Not Sell or Share My Personal Information,” and we’re removing the specific opt-out for External Marketing and Analytics Reports, which only share information that is already aggregated (grouped), meaning they don’t identify individuals.
• We’ve expanded our section on State Privacy Rights and Choices. It includes categories and examples of information we collect, create and share. It also explains choices available to you to manage your information.
• We’ve updated the names, descriptions and terms of our ad programs. Our “Personalized” program replaces “Relevant Advertising” and provides you offers and ads that are relevant to your interests. You can opt out at any time.