Update: The Emergency Broadband Benefit (EBB) program will stop accepting new enrollments at 6 p.m. EST on December 30, 2021. Households enrolled in the EBB program as of 6 p.m. EST on December 30, 2021, will continue to receive the benefit during a 60-day transition period to ACP. When the bill cycle renews on or after March 1, the benefit will change from up to $50 to up to $30 if customers remain eligible for the program. EBB enrolled customers may switch service offerings at any time. Additional information will be provided to customers enrolled in the EBB program if any steps are required to receive the ACP benefit of up to $30 a month (up to $75 on qualifying Tribal lands) after March 1, 2022. If you have any questions, please visit fcc.gov/broadbandbenefit.
Starting December 31, 2021, EBB will be replaced by the Affordable Connectivity Program (ACP), which is a long-term federal program that will provide eligible households up to a $30 benefit on eligible broadband service. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible broadband service through ACP. Eligibility for the ACP benefit is determined by applying to the federal government's National Verifier. Eligibility criteria for ACP has been modified. The ACP effective start date is December 31, 2021. Eligible customers may begin enrolling in ACP with Cricket Wireless on January 7, 2022.
The Emergency Broadband benefit is a temporary federal program that lowers the monthly cost of broadband service to eligible households during the COVID-19 public health emergency. Eligible households will get up to a $50 benefit on their eligible mobile broadband service. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible mobile broadband service. Only one Emergency Broadband Benefit per household, not per person, is allowed. The benefit can be used on eligible mobile broadband service. See below for a list of frequently asked questions:
You may qualify if:
1. You or someone else in your household participate in one of the following federal assistance programs:
- Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
- Medicaid
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (FPHA)
- National School Lunch Program
- Federal Pell Grant
- Veterans Pension and Survivors Benefit
- If a household member lives on federally recognized Tribal Lands: Bureau of Indian Affairs general assistance; Tribally administered Temporary Assistance for Needy Families; Head Start (for those households meeting its income qualifying standard); or the Food Distribution Program on Indian Reservations.
-
OR - 2. Your income - You may be eligible if your household income is 135% or less than the
Federal Poverty Guidelines or if you or someone else in your household experienced substantial loss of income since February 29, 2020 because of unemployment or furlough. You will need to provide documentation of
unemployment or furlough - OR - 3. Qualify for the Lifeline program
You may qualify if:
1. You or someone else in your household participate in one of the following federal assistance programs:
- Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
- Medicaid
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (FPHA)
- National School Lunch Program
- Federal Pell Grant
- Veterans Pension and Survivors Benefit
- If a household member lives on federally recognized Tribal Lands: Bureau of Indian Affairs general assistance; Tribally administered Temporary Assistance for Needy Families; Head Start (for those households meeting its income qualifying standard); or the Food Distribution Program on Indian Reservations.
-
OR - 2. Your income - You may be eligible if your household income is 135% or less than the
Federal Poverty Guidelines or if you or someone else in your household experienced substantial loss of income since February 29, 2020 because of unemployment or furlough. You will need to provide documentation of
unemployment or furlough - OR - 3. Qualify for the Lifeline program
First, you’ll need to apply with the federal government at
getemergencybroadband.org or call the EBB Support Center at
(833)-511-0311. For more info on qualifying for the government’s Emergency Broadband Benefit visit
getemergencybroadband.org. Once you’ve applied (at
getemergencybroadband.org) and have been approved by the National Verifier, complete our
EBB enrollment form to enroll your Cricket account. If eligible, the benefit will be applied to your next month’s service after enrollment is complete. Need help? Contact our Customer Support representatives at
(844) 246-8364 (Mon-Sat, 9 a.m. to 9 p.m., & Sundays, 10 a.m. to 9 p.m. Eastern Time).
First, you’ll need to apply with the federal government at
getemergencybroadband.org or call the EBB Support Center at
(833)-511-0311. For more info on qualifying for the government’s Emergency Broadband Benefit visit
getemergencybroadband.org. Once you’ve applied (at
getemergencybroadband.org) and have been approved by the National Verifier, complete our
EBB enrollment form to enroll your Cricket account. If eligible, the benefit will be applied to your next month’s service after enrollment is complete. Need help? Contact our Customer Support representatives at
(844) 246-8364 (Mon-Sat, 9 a.m. to 9 p.m., & Sundays, 10 a.m. to 9 p.m. Eastern Time).
The federal government’s National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and EBB program eligibility. There are a number of ways households may be eligible. To apply for the Emergency Broadband Benefit program online, visit
getemergencybroadband.org.
The federal government’s National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and EBB program eligibility. There are a number of ways households may be eligible. To apply for the Emergency Broadband Benefit program online, visit
getemergencybroadband.org.
The quickest way to apply is online at
getemergencybroadband.org. In some cases, responses will be in a matter of minutes, but it’s possible it can take several days before you receive a response. You can also call and request an application be mailed to you.
The quickest way to apply is online at
getemergencybroadband.org. In some cases, responses will be in a matter of minutes, but it’s possible it can take several days before you receive a response. You can also call and request an application be mailed to you.
Cricket does not determine eligibility and will not know why any participant’s application might have been denied. Please go to
getemergencybroadband.org or call the EBB Support Center at
(833)-511-0311 for application status.
Cricket does not determine eligibility and will not know why any participant’s application might have been denied. Please go to
getemergencybroadband.org or call the EBB Support Center at
(833)-511-0311 for application status.
Qualifying customers who live on federally recognized Tribal lands may be eligible for a tribal benefit of up to $75/mo. To find out if you qualify for the Tribal benefit, you’ll need to apply with the federal government at
getemergencybroadband.org or call the EBB Support Center at
(833)-511-0311. For more info on qualifying for the government’s Emergency Broadband Benefit visit
getemergencybroadband.org.
Qualifying customers who live on federally recognized Tribal lands may be eligible for a tribal benefit of up to $75/mo. To find out if you qualify for the Tribal benefit, you’ll need to apply with the federal government at
getemergencybroadband.org or call the EBB Support Center at
(833)-511-0311. For more info on qualifying for the government’s Emergency Broadband Benefit visit
getemergencybroadband.org.
No. You can only get one Emergency Broadband Benefit per household, not per person.
No. You can only get one Emergency Broadband Benefit per household, not per person.
No. Only one benefit per account, and no more than one per household.
No. Only one benefit per account, and no more than one per household.
Once your eligibility for the program has been approved by the government and you have activated your service on an EBB eligible plan, you have everything you need to enroll. Just complete the
EBB enrollment form and our Customer Support agents will send you a text message once enrollment is complete. Your benefit will then be applied to your next month’s service. Please note that the name and address you submit through the
EBB enrollment form must exactly match the information you submitted to the federal government’s National Verifier.
Once your eligibility for the program has been approved by the government and you have activated your service on an EBB eligible plan, you have everything you need to enroll. Just complete the
EBB enrollment form and our Customer Support agents will send you a text message once enrollment is complete. Your benefit will then be applied to your next month’s service. Please note that the name and address you submit through the
EBB enrollment form must exactly match the information you submitted to the federal government’s National Verifier.
The EBB benefit can be applied to the following Cricket plans:
Eligible households will get up to a $50 benefit on their eligible service. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible service. Only one Emergency Broadband Benefit per account and no more than one per household, not per person, is allowed. The benefit can be applied to accounts with multiple lines of a $55/mo. or $60/mo. service. To enroll, the name and address on the account must match the name and address submitted to and approved by the National Verifier.
The EBB benefit can be applied to the following Cricket plans:
Eligible households will get up to a $50 benefit on their eligible service. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible service. Only one Emergency Broadband Benefit per account and no more than one per household, not per person, is allowed. The benefit can be applied to accounts with multiple lines of a $55/mo. or $60/mo. service. To enroll, the name and address on the account must match the name and address submitted to and approved by the National Verifier.
Only one benefit can be applied per account. In this scenario, if the customers are part of separate eligible households, the customer(s) would need to separate each line onto its own account and each user would need to verify eligibility and enroll in EBB separately.
Only one benefit can be applied per account. In this scenario, if the customers are part of separate eligible households, the customer(s) would need to separate each line onto its own account and each user would need to verify eligibility and enroll in EBB separately.
Yes. You can be a new or existing Cricket customer and apply for an Emergency Broadband Benefit on your Cricket service. First, you’ll need to apply for the federal government program at
getemergencybroadband.org, or call the EBB Support Center at
(833)-511-0311. Cricket cannot apply for the EBB benefit until you are approved AND you have activated your service on an EBB eligible plan with Cricket. New customers who want the EBB benefit applied at the time of activation will need to
visit a store to purchase service and enroll. New customers can purchase a new device or bring their own and be eligible for EBB enrollment. Otherwise, your benefit will be applied to your next month’s service after enrollment is complete. Step-by-step instructions for EBB enrollment with Cricket can be found
here.
Yes. You can be a new or existing Cricket customer and apply for an Emergency Broadband Benefit on your Cricket service. First, you’ll need to apply for the federal government program at
getemergencybroadband.org, or call the EBB Support Center at
(833)-511-0311. Cricket cannot apply for the EBB benefit until you are approved AND you have activated your service on an EBB eligible plan with Cricket. New customers who want the EBB benefit applied at the time of activation will need to
visit a store to purchase service and enroll. New customers can purchase a new device or bring their own and be eligible for EBB enrollment. Otherwise, your benefit will be applied to your next month’s service after enrollment is complete. Step-by-step instructions for EBB enrollment with Cricket can be found
here.
A customer may lose the EBB benefit from Cricket in multiple ways:
- Moves to an ineligible rate plan
- No usage in a calendar month
- Apply for EBB with another participating provider
- Name on application with the National Verifier does not match name on the Cricket account; and
- When temporary EBB Program ends
A customer may lose the EBB benefit from Cricket in multiple ways:
- Moves to an ineligible rate plan
- No usage in a calendar month
- Apply for EBB with another participating provider
- Name on application with the National Verifier does not match name on the Cricket account; and
- When temporary EBB Program ends
Once your Cricket enrollment in EBB is complete, you will receive a text message confirmation. If you log in to My Account or the myCricket app, your benefit may not be reflected on your account details. Should you have any questions as to your EBB status or monthly payment, our Customer Support agents and in-store associates will be happy to help. To contact Cricket Customer Support, please call
(844) 246-8364 from your phone.
Click here to find a Cricket store near you.
Once your Cricket enrollment in EBB is complete, you will receive a text message confirmation. If you log in to My Account or the myCricket app, your benefit may not be reflected on your account details. Should you have any questions as to your EBB status or monthly payment, our Customer Support agents and in-store associates will be happy to help. To contact Cricket Customer Support, please call
(844) 246-8364 from your phone.
Click here to find a Cricket store near you.
We’re sorry to hear you’re experiencing issues with our enrollment form. Our Customer Support agents and in-store associates will be happy to help. To contact Cricket Customer Support, please call
(844)-246-8364 from your phone. Click
here to find a Cricket store near you.
We’re sorry to hear you’re experiencing issues with our enrollment form. Our Customer Support agents and in-store associates will be happy to help. To contact Cricket Customer Support, please call
(844)-246-8364 from your phone. Click
here to find a Cricket store near you.
The temporary federal government EBB Program will conclude at 6 p.m. EST on December 30, 2021. Customers enrolled in the EBB program as of 6 p.m. EST on December 30, 2021, will continue to receive the benefit through March 1, 2022, as they transition to the ACP. EBB enrolled customers may switch service offerings at any time. Additional information will be provided to customers enrolled in the EBB program if any steps are required to receive the ACP benefit of up to $30 a month (up to $75 on qualifying Tribal lands) after March 1, 2022. If you have any questions, please visit
fcc.gov/broadbandbenefit. Cricket may end its participation in the program at any time. If Cricket ends its participation in the program or you are no longer eligible for the benefit, the EBB benefit is removed from your plan. You will remain on the same plan and be charged the standard rate for your plan, plus taxes and fees and subject to the Cricket general terms and conditions, unless you chose not to renew your service or select a different rate plan. The EBB benefit can be applied to the following Cricket plans:
You will be notified by email and/or text message prior to the program benefit ending.
The temporary federal government EBB Program will conclude at 6 p.m. EST on December 30, 2021. Customers enrolled in the EBB program as of 6 p.m. EST on December 30, 2021, will continue to receive the benefit through March 1, 2022, as they transition to the ACP. EBB enrolled customers may switch service offerings at any time. Additional information will be provided to customers enrolled in the EBB program if any steps are required to receive the ACP benefit of up to $30 a month (up to $75 on qualifying Tribal lands) after March 1, 2022. If you have any questions, please visit
fcc.gov/broadbandbenefit. Cricket may end its participation in the program at any time. If Cricket ends its participation in the program or you are no longer eligible for the benefit, the EBB benefit is removed from your plan. You will remain on the same plan and be charged the standard rate for your plan, plus taxes and fees and subject to the Cricket general terms and conditions, unless you chose not to renew your service or select a different rate plan. The EBB benefit can be applied to the following Cricket plans:
You will be notified by email and/or text message prior to the program benefit ending.
If you request to de-enroll from Cricket’s EBB program, your request will be processed within two business days after the request.
If you request to de-enroll from Cricket’s EBB program, your request will be processed within two business days after the request.
If you want to transfer your benefit from another provider to Cricket, you can simply complete the
Cricket Enrollment form. Submitting the form completes the transfer process. Need help? Contact our Customer Support representatives at
(844) 246-8364 (Mon-Sat, 9am to 9pm, & Sundays, 10am to 9pm Eastern Time).
If you want to transfer your benefit from another provider to Cricket, you can simply complete the
Cricket Enrollment form. Submitting the form completes the transfer process. Need help? Contact our Customer Support representatives at
(844) 246-8364 (Mon-Sat, 9am to 9pm, & Sundays, 10am to 9pm Eastern Time).
