At Cricket, we strive to protect your personal information. That’s why we require ID checks in-store when doing certain transactions. Check out additional details and FAQs below to learn more.
Why are you asking for my ID?
We have a process to verify account holders and authorized users to help protect your account information.
What are you checking on my ID?
We are confirming the name on the ID matches the name in our system.
What transactions require ID verification in-store?
Any time your account information is accessed in a Cricket retail location, an ID is required. Examples include:
- Bill Pay
- Add a Line
- Feature Addition and Removal
- Rate Plan Changes
- Account Information Changes (name, address, email address, passcode)
What transactions can I do in-store without ID verification?
- Bill Pay via QuickPay
- New Account Setup
- Accessory Purchases
How do I update the name on my account to match my ID?
You can call Customer Service at 1-800-CRICKET (274-2538) to update your account information, including the name on your account.
I don't have a photo ID; can you still help me?
Review the list of transactions above where a photo ID is required in-store. Not all transactions require a photo ID. You can also call Customer Service at 1-800-CRICKET (274-2538) for help or use our self-service options online at My Account and through the myCricket app.
