Updated: 05/13/2021
Here at Cricket Wireless, keeping you safe and connected is a top priority - whether you visit our website, talk to us on the phone, or walk into a store. Here’s the latest on our COVID-19 response.
Need in-person assistance? Most stores are open 11-7 (M-Sat) and 12 – 5 (Sun). Check our Store Locator to find a nearby location and the latest updates to hours.
Helping Customers
- Highly encourage all customers to wear a face covering in our stores, even if not mandated by state/local ordinances
- Disinfect workspaces after every customer interaction and frequently sanitize common areas
- Install plexi-glass at sales stations
- Wipe down all displays and hard surfaces multiple times per day
- Follow directions provided by the CDC and other health organizations
- Accept a limited number of customers at a time and using recommended distance markers to help align with the six-foot spacing guidelines
- Capped $30/mo and $40/mo. Voice and Data Plans: We’ve temporarily enabled mobile hotspot (must have a capable smartphone*). You can use your extra 10GB as mobile hotspot or smartphone data.
- Unlimited Cricket Core Plan: If you’re on the Unlimited Cricket Core plan and don’t have the mobile hotspot feature, we’ve temporarily enabled it with 10 GB of data (must have a capable smartphone*). If you do have the mobile hotspot feature, we’ve added 10 GB of mobile hotspot data.
- Unlimited Cricket More Plan: If you’re on the Cricket More plan, we’re adding the 10 GB data to the 15 GB you already get, so you’ll have 25 GBs for the next two billing cycles (must have a capable smartphone*).
Managing Your Account
- Register for an online account if you have not already enrolled.
- Sign in to the myCricket app or My Account Online to pay your bill, manage your lines, edit plans and features, and check your usage from your device and more.
- QuickPay
- Visit our support site for answers to common Cricket-related questions.
- Click here to launch our interactive chatbot to enroll in BridgePay and get answers to additional questions. You can also launch it by clicking the green question mark in the bottom right-hand corner of any page on our site.
- Visit an alternative payment center.
- Buy a prepaid gift card (Visa, MasterCard or AmEx), a general-purpose reloadable card or a Cricket Refill card with cash at a grocery and convenience stores, then pay your bill online or by phone.
- Log into My Account.
- Select Billing History then set your Date Range.
- Select Print.
Shopping Online
Additional Resources
- Keep your device clean. Spray a non-abrasive or alcohol-based (70% isopropyl) disinfectant directly onto a soft lint-free cloth and wipe down your device while it is powered down and unplugged.
- Share items like photos through text messages instead of passing your phone around.
- Since devices can collect germs, avoid putting your device on public surfaces and try to use a Bluetooth device or a hands-free headset to minimize physical contact with the device.
Go to our newsroom for the latest updates.